Frequently Asked Questions
Simple answers about pricing, machine fit, ordering, delivery, warranty and part exchange.
How are products priced?＋
New equipment is priced on request because each item is built around the machine and job. We confirm the price before you place the order.
What is the typical build time?＋
Built-to-order equipment usually takes around six weeks to manufacture. We confirm the expected build and delivery timing before the order is placed.
Can you confirm whether an attachment fits my machine?＋
Yes. We check the machine make/model, operating weight, mounting dimensions, hydraulics and intended work before the order is confirmed.
Are new Unicoupler attachments built to order?＋
Yes. The new-equipment range shown on this website is built to order. We agree the mounting setup, dimensions, hydraulics, attachment weight and working geometry to suit the machine and job, within safe engineering limits.
What spare parts are available?＋
A spare-parts package can be supplied with new equipment, and common replacement and wear parts can be ordered against the relevant model and serial number.
What does the warranty cover?
Our standard warranty is a parts-only warranty. If a qualifying part fails and the warranty claim is accepted, we supply the replacement part free of charge. Labour, removal, fitting, transport and on-site repair are not included unless agreed separately. The customer arranges a competent fitter or workshop. This does not affect any rights that cannot legally be excluded.
Where do you deliver?＋
We can arrange delivery throughout the UK and internationally for an agreed price. Delivery cost and any unloading or import requirements are confirmed before the order.
What documents are supplied?＋
Relevant manuals, safety warnings, serial identification and applicable declarations of conformity are supplied with the equipment where required.
Can I part exchange old equipment?＋
Yes. Suitable used equipment can be assessed for part exchange against a new Unicoupler order. Send photographs and identification details by email or through the enquiry form.
Can I return equipment?＋
Returns and cancellations depend on the order type, whether the goods are bespoke and the reason for return. Equipment damaged through misuse or use outside its intended application is not treated as a product fault. Statutory rights are unaffected.
How do I get a quote?＋
Call +44 7759 544252, email unicoupler2000@gmail.com or use the enquiry form. Send the machine make/model and tell us what you need the attachment to do.